Testimonials
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Had an issue with our furnace during the recent cold spell. Called and was able to get a tech the next day. Tj arrived and in a few minutes had the error codes resolved and the furnace back up and running well. Outstanding service from an extremely knowledgeable HVAC technician. Will definitely recommend In the future.
Repaired water heater. Service tech very pleasant and explained everything very well.
Everyone from the people who answer the phones to the tech who came to my house are helpful, polite, and do as promised. Phone calls are returned quickly, and they are on time if not early. I will use them every time I need a service call.
TMI is always very professional and responsive. I contacted them just before Christmas, the maintenance crew arrived as promised and the repair was taken care of.
Washer/dryer. Came out in 2 days. Zeglins had me waiting up to 2 weeks. Was not aware of all the things TMI can fix. They will be my first call for any future needs. Thank you TMI
Awesome customer service from front desk to techs!
Fast
Dependable
Quality of service and products
Informative
Local company with TOP NOTCH SERVICE!
Very prompt response for service. Technician was friendly, professional, and knowledgeable. Very pleased with the service I received.
Very friendly workers. They explained in detail of what was wrong with our sink and fixed it.
TMI was great to work with from scheduling the work to having the work done. Thomas came out to do the inspection and he also came to do the repair. He was very thorough in his findings and also very honest. He was professional and polite as well. Would recommend to anyone looking for diagnosis or repairs.
I’ve used TMI several times and always come back to them because their technicians are always on time, professional, and get the job done right the first time. I like that they charge a flat fee, regardless of how long it takes. Most recently they fixed my dishwasher and although a part has to be ordered, the tech got it working so I could use it in the meantime and I won’t be charged an additional fee when they return to install the new part. They’re always my go-to for repairs.
I’ve always had great experiences having work done from TMI whether it’s with plumbing, heating and air or having their home warranty.
Their staff are all knowledgeable and courteous to your needs trying to get you up and running with the best cost effective way but in a way that will get the job done right the first time.
I have used TMI for appliance repair and plumbing. It’s nice to know that when something breaks that I don’t have to panic. I don’t have to worry about finding someone who I can trust because I immediately know to call TMI.
TMI did an awesome job. I got an appointment for a modification to a gas line within 3 days of my call. The service tech was knowledgeable and efficient. Clean up after the job was done quickly and everything works great!
He came in, assessed the situation, gave me the price upfront for me to decide if I wanted the work done. I said yes I would take the price 10 minutes later he was done. Will definitely use them again.
Thank you.
Our furnace kept having a pressure switch issue about every other year. Mitchell came out and replaced the switches and looked back at previous service calls, then dug deeper to find the root cause…. instead of just fixing the symptom. We are a TMI Gold Service customer and all the repairs were covered. Best company… best plan… coupled with technicians that care. You can’t go wrong with TMI.
We have had their home warranty for many years, since we purchased our house. The technicians are always timely, polite and will answer any questions you have. We called last night, they came this morning and fixed a faulty toilet. All we paid was the call out fee. Always pleased with their service.
Honesty, quality, neighborly three words to describe this company. Used them couple times now and satisfied each time. Came to house promptly, treated us with respect and thoroughly explained findings and repairs. Don’t waste your time with other companies. Call TMI and tell them to send Mitch.
TMI has been out twice in the past few months. Both times I was completely satisfied, and the tech was probably the best one I’ve ever dealt with, answering all my questions and being extremely informative. Highly recommended.
It was a Saturday afternoon when we had no hot water. I called TMI expecting to pay a crazy price for someone to come out. I received a call from Blake and he explained what I needed to do since the directions didn’t work. I had hot water in no time at all! it’s nice that there are people who are willing to help and not take advantage of the situation.
TMI was able to replace my furnace the following day. They were professional and efficient.
This is a First Class organization. Pleasant to work with and did exactly as they promised. When they said they would be at my house on Friday at 7:30, they were there at 7:30. I am very glad I picked TMI to install my new AC.
Excellent service! Arrived on time and he was very courteous and knowledgeable. Would highly recommend TMI! Thank you!
Fast and friendly service…the problem was identified and a new part installed within an hour. We are very pleased with the service that TMI provided.
The technicians were respectful and friendly. I knew what I was paying upfront and no hidden cost. I would recommend.
Excellent service and very timely. We rely on TMI and can always count on them to provide excellent workmanship and customer service at a fair price. Their professionals are always exceptionally skilled as well as very pleasant and reassuring.
Every experience continues to be positive. They are prompt, efficient and courteous. They have always pinpointed the problem and quickly taken care of it. Every service tech has been friendly and easy to talk to about my issue. Thank you again TMI!
TMI goes above and beyond! I’ve always been very satisfied with them and their work. Thanks TMI, and Mark K. also!
Having plumbing issues is stressful and getting a plumber quickly can be challenging. To my relief TMI had a plumber available to assess what was happening and explain what solutions were needed. His confidence, experience and enthusiasm gave me the opportunity to complete the work knowing it will be done professionally and efficiently
Can’t say enough or give more than 5 stars!! TMI Staff are Polite, Considerate, On Time, Prompt, Trust Worthy and All Around GREAT to work with!!
We got a Brand New AC unit last year! Had them out for it’s Annual Check Up! We got a Clean Bill of Health and our Bill for the Service Call was $0.00!!!
TMI also offers 12 Months Same as Cash Financing!
Would and HAVE Recommend TMI to Friends and Family who need a New Furnace or AC!!!
TMI is the best thing you can have to protect you & your home !! I would be lost without them.
The technician was very knowledgeable and nice.
Set me up with a temporary pump until the new system comes in.
He called the office and arranged the best time and date to do the system install.
Very pleased with the service and how promptly they were able to respond to reduce any damage I could have from water in my basement.
My refrigerator was leaking and though I thought it was an easy fix according to YouTube, TMI completed an extra step I did not see in the video. Glad I left it to the professionals!
Very friendly workers. They explained in detail of what was wrong with our sink and fixed it.
Top notch! If I could leave 6 stars I would. They are replacing our AC and furnace as I write. They showed up 2 minutes early this morning! They are working quickly, safely and efficiently, and willing to work around us if we need to do anything. We’ve had them out for drain clearing as well. Been using them for years. I recommend them for all my friends.
Service techs were both very professional, easy to talk to, and communicated everything they were doing for my AC unit clearly. Great experience with TMI, will definitely use again and recommend to others!
Got a new furnace and central air unit installed. The guys were great, friendly and efficient. They worked perfectly as a team and were quite willing to share their knowledge with me. All the way around, some of the nicest folks I have ever dealt with! Hopefully I will be able to rate the equipment in 20 years, but if it is anything like the people at TMI it will be just fine!
Everyone I had contact with was very professional. The service was accomplished in a timely manner. We were happily surprised by the cost of the repair. TMI will remain on my contact list for any future maintenance needs. Thank You!
Professional performance by the plumber, 100% satisfied, what a great job.
As usual, TMI was on time for the appointment and the two reps were courteous and nice. I have had a good history with TMI and was ok paying for their equipment for install, which was more expensive, but I know they will honor their warranty. For the past 20 years, I have never had a bad experience with this company.
We had an issue with our dryer. The service guy showed on time and as expected. The parts were ordered and he returned to complete the repair. Very personable and finished the job quickly. The dryer runs like new and not a squeak can be heard. Thanks.
TMI is a great company to work with. From the front office when I initially called in, to today when they were able to come earlier than scheduled, which was really nice. Mike S was awesome! He listened as I explained what had happened, evaluated the situation, and thoroughly informed me what was wrong and how he was going to fix it. And then he did it in a short amount of time.
I would highly recommend TMI. On a scale of 1-10 – they get a 10 for sure!!
Very professional and courteous will call again when needed A+
All around excellent service. Their tech, Justin, arrived on time was friendly, professional and knowledgeable. He patiently answered all my questions, gave the estimate and time frame with no pressure. A few hours later my hot water tank was installed, with no mess left and has been working great since July good hot water again at a great price. Thank you, Justin and TMI!
Very superior and prompt service. I highly recommend TMI for your HVAC service needs!
During a terrible storm my sump pump stop working properly. It was a complete failure. I called TMI and the service man Mike showed up immediately in the middle of the storm. He ended up replacing the sump pump and got things in working order. He made sure everything was working properly and then followed up. I would recommend using TMI to anyone. Based on the actions of this employee TMI will have a customer for life. Thanks mike for all your help.
Professional, knowledgeable, helpful, customer-oriented, perceptive, understanding, well-trained, observant.
I am confident TMI can handle whatever situation arises.
I’ve had, TMI for 11 years now. I’m happy with their service and business.
I have been with TMI many years and have had nothing less than top quality work done by knowledgeable and courteous people.
The coldest day of the year, yet a TMI technician was at our house within an hour of when the office opened. He did a great job diagnosing and repairing the problem. The furnace is working perfectly again. TMI provides outstanding customer service.
I called about our furnace not working properly. The person I talked to was wonderful. She checked with their dispatch center and said of no one was available she would have someone from my town come out. They had one of their trucks available and he was here within 45 minutes of my call. He was so pleasant and fixed our problem. Getting a TMI Home Warranty is the best decision we ever made!!!!!
I was very impressed with how quickly TMI responded to my call. They were here within the hour and had my furnace problem fixed. Always friendly, I would recommend this company based on the fast, excellent service we always receive. I would give them 10 stars.
Great service, fast response time, and repairs done in a timely manor. Straight forward with pricing and what needs to be done.
They are quick, easy to work with, and all around amazing! I would definitely recommend them to everyone! Called Monday with my issue, they came Tuesday morning and I knew that afternoon what was going on and should have my part replaced by the end of the week!
With over 15 years experience with TMI, both my older model furnace and air conditioner have been maintained at peak performance, thanks to the knowledgeable, friendly, and capable service techs at TMI. BTW: Their maintenance plans are very affordable, and a prudit choice for any homeowner. I’ve saved bank $$$ over and beyond my low monthly investment.
Quick response and excellent results. Thank you!
Had a tub drain repaired. The work man replaced all the old piping and replaced with new. Excellent work and done in a timely manner. If I ever need any more work to be done, w will most certainly use TMI again!
The service technician listened to me. He explained the issue was common and that a part could be ordered to fix the top rack of my dishwasher. I asked him to follow through ordering the part needed. He did so then said he would be the technician to complete the job. It was nice to know the same technician would return. Thank you for the quick and courteous answer to my problem.
Prompt service and quality Union labor. Local 25
Don was helpful in his assessment and quote. Shane and Trevor arrived early for the work and did a wonderful job. I am very pleased with the overall experience I had with TMI. I will be using them for all my future needs.
Awesome service! Very quick and a reasonable price!
Professional, prompt service. They don’t try to charge you for things that don’t need to be fixed and inform you if it would be better to replace something rather than fix it.
Had a toilet that I purchased to have installed. Blake was timely, respectful and courteous! He was also very competent, accommodating and professional. I highly recommend!
Blake came to my house, analyzed a leak in my pipe and was done with repairs before I even heard back from the plumber that worked on building my house! Great job and very professional!
Honest and tell you straight forward what it will take to repair your issue.
We had a broken outdoor faucet that we were unable to shut off. TMI receptionist was efficient and helpful. Gave me options and got me a quick appointment. They were able to move that appointment up even. The serviceman who came explained what had happened and what needed to be done. Pleasant experience all around. Thank you TMI.
The TMI repair people always do a great job.
As a widow, I hate dealing with household problems like my water softener not working. I had seen TMI commercials and gave them a call. The representative was very knowledgeable and so friendly. He explained the system he recommended that remove the sulfur smell and solve the softener problem. He even guaranteed that I would love the taste of my water. He was absolutely correct. I love my water so much that I have even stopped buying bottled water for visitors. I know they will love it too.
Mark, the service technician, was thorough and took his time to evaluate our Sub-Zero refrigerator and air conditioning issue. He sent us a summary and quote to repair the refrigerator later that same day. He called the next day as a follow up as to what our decision was regarding the recommended repairs. He also referred us to his boss as a follow up to our air conditioning issue. We have an appointment for next week. Great experience with TMI!
Fantastic and quick repair of my air conditioner. Customer service is also very good.
Everyone worked with me to meet my needs. I was given varied options to fill my need and a solution was provided quickly. Friendly service. Excellent company to work with.
Can’t say enough or give more than 5 stars! TMI staff are polite, considerate, on time, prompt, trust worthy and all around GREAT to work with! We got a brand new A/C unit last year. Had them out for it’s annual check up. Got a clean bill of health and our bill for the service call was $0! TMI also offers 12mos same as cash financing. Would recommend TMI to friends and family!
the technician did a great job and was very knowledgeable and friendly.
Really liked Travis. He was nice and efficient. told me about when to change my furnace filter and told me about my old air conditioner and what to look for if it would need to be replaced. He was very informative and honest.
Courteous and respectful service. Prompt and efficient repair and pleased with all levels of communication.
TMI goes above and beyond! I have always been very satisfied with them and their work. Thanks TMI and Mark K. also!
Service personnel are always punctual, courteous and efficient.
Thanks to Blake and TMI for the superior service and an awesome job installing our new sump pump and purging our water heater. Very nice, courteous and professional in every way! Highly recommend!
We sold our home and noticed that there was a broken stopper in our sink before the closing. Jake from TMI was here in a jiffy, figured out the problem and fixed it. We are totally satisfied with the quick work and courteous scheduler. Thank for all!!
From beginning to end my experience was pleasant. I called and I think I spoke to Cathy. She explained there would be a charge for service and any additional fees would apply when the A/C tech cam to fix the problem. I was given an appointment for the next day and text to confirm the appointment. The tech (Travis) came promptly on time. He was well groomed and spoke with confidence that he knew what he was doing. He gave me options on fixing the problem. The options were in line with what we were thinking. I would give this company an A. I would recommend them!
Mitch came out to look at our A/C units. He was very professional and identified and addressed the issues in a no nonsense, timely manner. He even set us up with a warranty package to cover any future issues that may arise.
I called TMI and set up an appointment to get the pipes under my kitchen sink fixed as I bought a house and who ever did the plumbing, did not do it correctly. They sent out Tim on August 22nd who was more than a 10 out of 10 worker. He was very friendly and courteous. He tool the time to to explain everything that needed to be done in a way I could understand. The job went by without a hitch. He made such a lasting impression with me for the company, I have found my plumber. Best company I’ve ever havd the pleasure of working with!
Brandon the repair guy was fantastic! Courteous, clean, quick, smart and professional. Oven works beautifully now. I highly recommend TMI (and Brandon). They and he are the best.
Very superior and prompt service. I highly recommend TMI for your HVAC service needs!
Great technician, great service!
On time for appointment. Tech was very nice and polite.
Blake was very prompt in solving the hot water heater problem. He explained the work he performed and told us that if needed, call back and let TMI know if the problem was not fixed. He also explained that if the problem reoccurred within 30 days, we would not be charged again. Very good work man. Thanks for send Blake.
Fantastic guys! Had Mike work on our plumbing and he was friendly and great to speak to. Felt as if he was an old friend.
Tom was really great, fixed the issue. Very polite and courteous. Great job Tom!
Gregg Livermore and TMI SAVED US! I had WXLP off on air due to an air conditioning problem, it was over 120 degrees in our transmitter building! I called the after hour service for TMI. Gregg returned my call in minutes and said he’d be there ASAP. He found and fixed the issue and we were back on air in amazing time! Thanks Gregg!!
This is a First Class organization. Pleaseant to work with and did exactly as they promised. When they said they would be at my house on Friday at 7:30, they were there at 7:30. I am very glad I chose TMI to install my new A/C.
The work was perfect! A toilet was installed for us. The installer, Blake Heitman, who has also put in a kitchen faucet for us, did n excellent job this time as well. We would highly recommend TMI and Blake.
Very professional and explained things to me in a way that I could understand. I have had different technicians out, but Mark and Mitch have been out regarding our heating and air conditioning. They gave me five start service. Thank you for their fine work. I also had two plumbers out for my whole house plumbing inspection an the other was for my air not operating properly. Tim, my plumbing inspector was very thorough. He provided me with info about how to deal with certain situations. Mark, the air conditioner repair man, fixed my issue within a matter of minutes. Really continue to have very good experience with the company.
Also had
Outdoor water spigots were leaking. Called TMI (of course)! The service man worked so hard to get to the source of the problem and when he was done, he checked everything twice! He was so friendly and professional that I completely trusted him. Job well done!
Very reliable business to work with.
Thanks to a friend for referring TMI, we had a new A/C and furnace installed a few years ago and it has been running like a champ! However, due to some remodeling we recently had to have a few of the intake/output pipes for the furnace moved. Don gave us a very competitive quote, so Shane and and his team did the work last week. They did a fantastic job and exactly as the bid detailed! They were very neat during the process, even though they had to work in a dirty crawlspace. All was cleaned up and carefully put back in place before they left. I’ll continue to used all of TMI services!
Gentlemen that have done repairs here have been very professional. They show up when they say they will. They do their job in a timely manner and even advise how to prevent the problem in the future.
My air conditioner was fixed by Mitch. What a polite, knowledgeable and considerate man. I would recommend Mitch and your service to everyone!
Jake was very nice and courteous. Showed up on time and got the job done. Thank you so much for unclogging my basement.
With over 15yrs experience with TMI, both my older model furnace and air conditioner have been maintained at peak performance, thanks to the knowledgeable, friendly and capable service techs at TMI. The maintenance plans are very affordable and a prudit choice for any homeowner. I have saved bank $$$ over and beyond my low monthly investment.
From the first phone call to schedule an appointment to the completion of the job everyone was professional and pleasant. Mike was patient with me and took the time to explain the problem and fixed it in a timely manner.
Got my air conditioning fixed in 10mins and it wasn’t expensive at all! Then my air conditioner went out a few years later and it was quickly diagnosed and fixed within minutes again, and for a reasonable price!
We are most grateful for the service we received from TMI and Tom A when our ejector pump stopped working (never a good thing!) From the phone call to ask for help to Tom’s timely arrival, we were impressed. This job was not a pretty one, but Tom was professional and positive. He patiently allowed us to ask questions and learn as much as we could about the system while he assessed the situation. New part orders, Tom went out to get it and we were back up and running the same day. Such a relief. Thank you for providing us with peace of mind and a working ejector pump. Tom – your thoughtfulness and kindness are greatly appreciated.
We needed our sump pump replaced and our water heater purged. Blake came out and did a fantastic job! Was very nice and courteous and explained the priced and went over all of our options. We are very happy and satisfied with the great service and very high quality work that Blake performed! Big huge THANKS to Blake, and TMI!!! Definitely recommend! Top notch service!
Friendly tech, explained what he was doing and answered all my questions. Will be using again!
Tim is very knowledgeable and professional with plumbing issues. I would highly recommend him to fix any plumbing problem you have.
WBlake had a terribly busy night but took time to walk me through turning off my leaking water heater. Then cam out to assess the situation. It was midnight! Thank you Blake and TMI! Looking forward to getting my new water heater!
Great service, and prompt, with a much appreciated courtesy call 15 minutes prior to arrival. The technicians answered all my questions and took extra care by being tidy and wearing booties. Thanks TMI, you were there when I needed you!
Tim showed up on time and quickly diagnosed the problem, giving options as to how we wanted to address it. After quickly fixing the original issue, we had a nagging leak in the shower that we asked him to look at while he was there. Another 30 minutes later (and a reasonable price) THAT too was fixed. Polite, professional and reasonable. This is why we use TMI for home maintenance tasks.
My water heater guy that came was a really nice guy. After I called the on call service he instantly called me back. He stated the girls in the office will call as soon as the part get there and he will come fix it. It’s nice to have a friendly TMI worker come to your house. I pray the part gets here soon! Very, very nice worker. 🙂
Rep was on time, kept it clean, knowledgeable and did a great job!
I have only good things to say about TMI. I was using a third part warranty company and after much hassle with them, TMI was approved to complete the service the warranty company couldn’t complete. After hearing and experiencing issues with my warranty company approving the repair, the tech with TMI began to tell me about their program. He mentioned how the one thing they took pride in was offering direct services. No middle man and they are a local company. I asked a few more questions and before long I was switching over to TMI……best decision made so far. Have a blessed day!
I’ve used TMI more than once. One thing always stands out…..they show up on time and get the job done. Can’t ask for more than that!
The service man was wonderful! I unlocked the door early for him to have access and I went upstairs and fell asleep! This wonderful man came into my house fixed what needed to be fixed and left before I even knew he had been here! I had left a message for TMI the evening the night before and they were able to be at my house first thing in the morning! Our heat was out and they made a special trip to be here first thing in the morning! I would recommend TMI to everyone and have been happy now all day! Thank you so very much!
TMI is amazing! I woke up and my water heater wasn’t working. I called when they opened and scheduled same day appointment. Blake Heitman from TMI showed up around noon. He explained what the problem was and my different options for the repair. We decided to replace the old water heater. He was able to call and have one delivered in 30 minutes and he had it installed and working by 3pm. Blake was very professional and went out of his way to make sure I understood all of my options. He was very knowledgeable and hard working. I feel like he did more than he had to and didn’t leave until everything was done. TMI is an excellent company to work with.
I was very impressed with how quickly TMI responded to my emergency situation and sent someone to our house. The plumber was both friendly and courteous. Had our water heater back and running efficiently in no time.
Excellent customer service in a timely manner. Furnace quit heating on a very cold day. Problem was diagnosed and resolved by 1pm that day. Thank you!!!!.
Excellent service and very timely. We rely on TMI and can always count on them to provide excellent workmanship and customer service at a fair price. Their professionals are always exceptionally skilled as well as very pleasant and reassuring.
TMI gives excellent service and I used Tom A. for all of my plumbing needs and he answers all of my many questions and does a great job. I also purchased my furnace, air conditioner and water heater from TMI. Great service and I like the fact they cover their shoes when coming into my home to do their work.
On time, complete and offered service plans for my home. Have used them many times and continue to do so in the future!
I called in about our furnace not working properly. The person I talked to was wonderful. She checked with their dispatch center and siad if no one was available she would have someone from my town come out. They had one of their trucks available and he was here within 45 minutes of my call. He was so pleasant and fixed our problem. Working with TMI is the best decision we ever made!
Thank you so much for the peace of mind knowing my furnace will work as designed. Your efforts did not go un-noticed. Thank you Dan for all you do!
The guy did a good job finding the leak. He did and EXCELLENT job determining how to fix the leak and then fixing the leak. A very knowledgeable, courteous and professional young man.
Great service, they did a great job!
The coldest day of the year, yet a TMI technician was at our house within an hour of when the office opened. He did a great job diagnosing and repairing the problem. The furnace is working perfectly again. TMI provides outstanding customer service.
Great service from Mitch, highly recommend! He went above and beyond to fix our furnace, we’re thankful for his hard work in these frigid temps!
The technician was right on time for the 8am appointment. He got right to work and resolved the problem in less than an hour. Highly recommend TMI for repairs and maintenance.
Service personnel are always punctual, courteous and efficient.
Excellent customer service from beginning to end!
Tom V. came out quickly and inspected our furnace and when it wasn’t worming up our house. He was professional and got the job completed quickly. I would recommend TMI to anyone in the QC.
They are quick, easy to work with and all around amazing! I would definitely recommend them to everyone! Called Monday with my issue, they came Tuesday morning and I knew that afternoon what was going on and should have my part replaced by the end of the week!
We’ve used TMI on multiple occasions and continue to go back. They are as professional and courteous as it gets, and I always feel confident in their work. I highly recommend!
Friendly / professional communication from initial contact to end of services. I used the text option through goodly which was very convenient and got a repsponse almost immediately. Very easy to schedule a visit and review of issue. The technician was very professional and knowledgeable. He was patient and located the leak and explained what may have caused the issued and options to fix. Very please with TMi, if I ever have another plumbing issue (hopefully not) I will be contacting them! Thank you!
Thank you. I was at my house early for the appointment assuming that I would be stuck waiting a long time for the tech. Much to my surprise, he was on time. Blake was very pleasant and got the job done in a timely manner. Good customer service is very important to me. A smile goes a long way!!!!
Service technician was punctual, polite and knowledgeable about the issue with my furnace. I am very grateful for TMI.
Very please with TMI. I was a little late getting home from a medical appointment and they were able to accommodate that, which I really appreciated. The plumber was a real pro and he didn’t mind me asking questions.
I was very impressed with how quickly TMI responded to my call. They were here within the hour and had my furnace problem fixed. Always friendly, I would recommend this company based on the fast, excellent service we always received. I would give them 10 stars if I could!
TMi was able to come the same day to replace my broken water heater. I was so happy with the quick and friendly service.
Same say service ans was actually able to address my furnace issues earlier than expected. Always been reliable for my furnace and A/C needs.
The technician did a great job. They explained the situation to me thoroughly, so I understood what was needed. He showed genuine interest in making sure that I was satisfied.
I have used TMI for years and years. The ladies in the office as well as every tech or employee I have had interactions with, are all AWESOME! They are always my first call and I highly recommend them.
Fast courteous service. Fixed our issues without any drama.
The technicians were respectrul and friendly. I knew what I was paying upfront and no hidden costs. I would highly recommend!
We have been with TMI since 2011. They are responsive in a timely manner. All of our issues have been dealt with in a kind and knowledgeable fashion. We highly recommend this company to anyone with a home, because things in our homes don’t last forever. It’s good to have someone to rely on and TRUST!
Our experience with TMI was excellent. Technician explained everything and was very professional.
Very professional with a sense of humor. Explained what was wrong and what needed to be done. He made it simple so we could understand. Thank you TMI, I will definitely refer you to anyone in need.
The tech that came out to help us was awesome, he listened as we explained everything. He then said it was the parks problem we live in and I called the owner of the park and he got through to him that it was their problem to fix. The technician then called me later to see if we got everything handled. His name is Tim. He was a nice guy. Thank you!
Excellent service. Called at 5:30am and furnace was fixed before 7:30am!
TMI has replaced and AC unit, furnace and humidifier. They’ve also come out to fix toilet / sewer clogs, a broken tub drain, a blown oven and a noisy sump pump. I couldn’t imagine not being able to rely on TMI!
TMI is fast, efficient and reliable. They have qualified technicians in every area and lots of experience. I’ve been with TMI for almost 2yrs now and strongly recommend them to any Home Owner or Business Owner. They are truly worth it!!! And gives you a piece of mind knowing your Home is in goo hands and TMI is only a phone call away!! Thank you TMI!!
Rod did and exceptional job to listen, not waste time, charge only as needed, give long-term plumbing maintenance advice, and keep to basic repairs only as needed. Thanks. We would call on TMi again as we have for two homes over 21 years.
We are most grateful for the service we received from TMI and Tom A when our ejector pump stopped working (never a good thing!) From the phone call to ask for help to Tom’s timely arrival, we were impressed. This job was not a pretty one, but Tom was professional and positive. He patiently allowed us to ask questions and learn as much as we could about the system while he assessed the situation. New part orders, Tom went out to get it and we were back up and running the same day. Such a relief. Thank you for providing us with peace of mind and a working ejector pump. Tom – your thoughtfulness and kindness are greatly appreciated.
Your technician Tom V. was very thorough and knowledgeable and did an excellent job in explaining possible future issues with my furnace. This is the second time he has been to my home. He was here this past spring to inspect my AC. Please, “thank” him again for being such an outstanding technician.
Construction projects can be very nerve wracking. However, TMI made the experience a pleasant one. The crew was very friendly and made every effort during the process to make sure everything was satisfactory. I was not able to be there during the day and I would come home to a clean and tidy construction area. They even finished the job early and under budget. It’s hard to find a company that is trustworthy and provides great customer service, TMI provides both. I would highly recommend them!
Quick response! Problem solved! Water was backing up in our basement in the morning before Thanksgiving. We called in at 9:00am and our problem was fixed with the work area cleaned up by 11:30am. So thankful for not having to deal with these issues over the holiday.
Efficient visit. Repairman was courteous, friendly and efficient. Explained what he was doing and why. Much appreciated!
Great price quote. Great service. I couldn’t be happier with my choice of using TMI. I just need my garage heater swapped out. The “other guys” wanted $2500 and up – which I thought was high. Woody came in and gave me what I felt was a fair and reasonable price on the SAME brand the other guys had. Installers showed up on time. Gave me a high level overview and were done on time. Exactly what I expect!
Service was great! We used every year. Very satisfied.
Installed new toilet and repaired leak. Service guy was very nice, cleaned up right away. Also gave advice on basement. Was a little high price wise for myself, but was worth it to get the job done right! Ty!
Excellent service. Top qualify work. Repaired gas leak on the connection to the stove. He explained everything he did. Put new fittings on and was done in a timely manner. He did quality work which is hard to find nowadays.
Thorough, fair, excellent service. I trust the work that TMI performs and always happy with their service.
Great Service. Fast and great service. They came out on Sunday to give me a quote and had the furnace installed and running by Tuesday.
Excellent in every way! Service experts are poite, professional, knowledgeable and go over everything they are doing and did after. We have used TMI for over 25yrs and are on SPP.
Brandon was great. Listened very carefully an then checked and corrected the problem even when he came back he was very courteous, helpful and respectful. Love the booties when he cam in. Thanks for all your help. Since I was going outof town being very accommodating. Awesome.
Excellent Service! We have been working with TMI as long as we’ve owned our home (14yrs). They have always provided excellent service. The schedulers on the phone are friendly and helpful. The technicians arrive on time, are friendly, very knowledgeable and get things done in a timely fashion. Their work is excellent. We have very hard water and they’ve provided us with a water softening system that keeps our water soft and in great condition (thank you Tom, Mike and Tim!) They’ve also cared for our water heater, a clogged drain and help create a unique device to prevent water damage in our utility room. Highly recommend.
Very Happy. On time and very professional. Took care not to damage anything while working and covered steps and carpet with plastic. No mess after they left. They are now my “go to” company for all my home repairs.
Very knowledgeable and professional. Always punctual, professional and take great care in explaining.
Gas line replacement for the dryer was done well. The post replacement inspection and gas start-ups assured the dryer, water heater and cooktop were problem free.
Holiday Weekend………….TMI came out. My water heater went out, TMI was the only company which came out and gave an estimate, got my problem solved under warranty. Install was done 2 days later by extremely nice people.
Have always enjoyed pleasant encounters with TMI – always have been quick to respond to service requests and all the technicians I’ve encountered were polite, knowledgeable and efficient
Great job, well done!
On time and excellent work. Highly recommend.
Would use TMI again!
I had called another service they scheduled me a week out then called the day off the schedules service and canceled and then couldn’t get me in again till 7 more days. I called TMI first thing that day after getting the call and they came in two hours and my oven was fixed and better than ever! I had zucchini bread baked by noon!
Great service. Highly recommended. Prompt and reliable.
I have used TMI for years and years. The ladies in the office as well as every Tech or employee I have had interactions with, are all AWESOME! Thy are always my first call and highly recommend them..
Solved my A/C problem quickly and effectively. A very friendly repairman who answered all my questions.
Fully recommend TMI. We called around and we’re surprised to find TMI had the lowest priced service call. TMI was easy to speak to and listened about my problem. Had a technician there within days. Mitch Allison did the work quickly and effectively. He was in and out, fixed only what needed done and checked other components to ensure we wouldn’t need another service call. Mitch was professional, courteous, and friendly. TMI will be our go to for all our heating and air needs!
We had a water softener system installed in our home. We are on a community well, and have had a lot of iron and a smell to our water. Thank you to Tom and Blake. It looks nice and the water is the Best Ever!!!
TMI staff are always clean, professional and courteous. They do good work. They even cover their shoes with cloth booties so as to not track dirt into the home. They were able to arrive the same day the air conditioner malfunctioned and got it working very quickly.
I could not be happier with our experience. The staff was on time, friendly and left my house incredibly neat after a very messy job. I would highly recommend them.
We were unable to be at home when the repairs were done but that didn’t seem to matter. Mike was our tech and he was awesome. He replaced the water heater and did a wonderful job with the installation of the new water heater. He communicated with me throughout the entire job. He was very professional. I was unable to meet him at the completion of the job due to my husband being in the hospital, so TMI allowed me to pay my invoice over the phone. Nice. Thanks for making it a hassle free problem for us.
The A/C stopped working and the heat index was over 100 for next few days. We called TMI and within a few minutes, Tom Verschoore called back and said he would come over. This was after 8:30 at night. He was prompt, friendly AND he got the A/C working again. Many thanks.
Appreciate the quick response and professionalism of TMI’s staff. We’ve used them since owning our home (over 15 years) and have always been very satisfied with them and their service.
We have found everyone is very courteous and knowledgeable from the receptionist, sales rep and technicians. Feel confident that the job will be done right the first time.
Excellent customer service provided by our HVAC tech. Tom, our service tech, was prompt and provided excellent service prepping our furnace and boiler system for winter operation.
Friendly, knowledgeable service. Would highly recommend. Our technician was very knowledgeable and friendly. He didn’t try to sell us something we didn’t need.
Excellent experience!!! I was very pleased with the service all around. The girls in the office were very friendly, helpful and accommodating. The service tech was also very friendly, prompt and helpful. All around pleasant experience.
Excellent service. Very friendly tech.
Great Service! They always respond quickly and efficiently. Would recommend this company vehemently!
Just as expected……it’s why I stay with you! Thank you. I will always call if I need service again!
Setting up an appliance repair through TMI was easy. They were very accommodating, the personnel were friendly and personable. Would highly recommend. Brandon was super nice and explained everything that was going on with the appliance repair – he was efficient for his own work and accommodating to my requests when he was performing the work. I liked that I talked to a person right away when calling TMI and they were VERY professional AND friendly – good combination.
Excellent as always. Everytime I have requested an appt I have never been disappointed. That is why I have been a customer and a Diamond Club Member for longer than I can remember.
Very good experience. Mitch Allison was our service technician and he provided excellent and informative service. We will request him for future service needs.
Great Service. I could not ask for better service. Prompt, pleasant and reasonably priced. I call TMI first for heating, cooling and plumbing.
Great Service! We recently moved into a new residence. I wanted to make sure the furnace was checked over and had some questions regarding the A/C as well. Mitch was very friendly and courteous and answered all of my questions. He explained things to me that could help with my electric bills and cost savings as a whole for items in my home. Would definitely recommend TMI and will request the same service tech for future services.
Mitch did a great job and quickly found the problem. TMI has always been able to come to our house very quickly and technicians have always been very nice and always lets us know when they will be there. Very pleased!
Fantastic! Highly impressed with the technician! I requested an appt online in the morning, received a callback shortly thereafter and had a technician at the house the same morning. Kyle was very knowledgeable and quickly installed two sump pumps, on with a battery back-up. He let me observe and ask questions throughout. Pleasant personality. I will ask for him whenever I need plumbing service again. Will definitely recommend TMI to others. Thank you.
Been with TMI for at least 10 years and I will always be with them even though I have always been handy but with age I am slowing down so it is nice to be able to call someone that I trust. Keep up the good work.
Have used TMI for many household issues including furnace issues, water heater and plumbing. Excellent service, information and courtesy. On time, with estimates and follow-up. Recommend TMi with high recommendation.
Very happy with the service that I had done.
Tom was very knowledgeable on what he was doing and would have him come back again if it was needed.
I can’t speak highly enough of the young man, Kyle, who responded to an emergency service call for a backed up main line. For whatever reason it proved to be a stubborn back up that took Kyle numerous attempts to clear. I was afraid that he was going to call it quits after the third attempt and I would be stuck paying for an unresolved problem. But to his credit he continued to work the problem until he had solved it. I spoke to the manager of his office to commend him personally. I can’t say that TMI has the lowest prices but as long as I receive that level of service on every call I’m happy to pay a little extra.
The dispatcher offered service within an hour after I called. The technician was easy to work with, very knowledgeable and explained all the issues.
They came when they said they would and explained procedures.
Very good experience. Will call again for all types of service
Service man was very personable, efficient and effective. Even gave me tips on how to reduce frequency of recurrence.
The gentleman showed up a little earlier than I expected, which was great. He checked everything and unclogged the pipe beneath the tub/shower area. Double checked to see that the tub and sink were draining well again. Very satisfied.
The repair technician was very polite and helpful. He worked quickly and efficiently. Much more cost efficient than having to replace the broken appliance. He had the necessary part with him so he was able to diagnose and repair all in one visit.
Mr. Verschoore went above and beyond by contacting the installer to follow up on a repair they had done last year on the currently defective part. He also spent additional time with a problem I brought to his attention with the A/C unit after he arrived. This additional time plus turning on the furnace helped to thaw the coils so he could recharge the unit saving us from packing up to go to a motel until a return visit could be set up. So grateful. He is a true asset.
Whatever the issue has been with my furnace or air conditioning, TMI has led me thru the process and I have been happy every time. I just recently had to replace my air conditioning system and I am so happy with my new units. They’re quiet and are actually nice looking outside. The guys who worked on replacing the old systems did a great job. Woody came out and gave me the estimate and I was fortunate enough to receive a rebate! I even received a Hungry Hobo gift certificate in the mail with a thank you note from the guys sent to me! They go above and beyond. I will only use TMI in the future for all my HVAC needs.
First of all, it was a pleasure to call them. They answered the phone and was so polite and cheerful. They explained in detail the process and what to expect. Day of service I received a call that the service tech was on their way. Jake showed up fast and went right to the problem and gave me an honest up front cost to repair. I gave the okay and Jake was professional and knowledgeable and was patient with all my questions. Jake was one of the best technicians I have ever had to deal with. I would recommend TMI to everyone and I will always call them!!! Thank you for being a top notch service company we can all count on. A++++
I initially selected TMI because you provide heating, air conditioning, plumbing and appliance service. I have not been disappointed. Your service technicians are courteous, knowledgeable and proved quality service. Thank you!
Great job, well done!
On time and excellent work. Highly recommend.
Would use TMI again!
I had called another service they scheduled me a week out then called the day off the schedules service and canceled and then couldn’t get me in again till 7 more days. I called TMI first thing that day after getting the call and they came in two hours and my oven was fixed and better than ever! I had zucchini bread baked by noon!
Great service. Highly recommended. Prompt and reliable.
Great job and on time. Polite, explained what they were doing and cleaned up – no mess.
Solved my A/C problem quickly and effectively. A very friendly repairman who answered all my questions.
Fully recommend TMI. We called around and we’re surprised to find TMI had the lowest priced service call. TMI was easy to speak to and listened about my problem. Had a technician there within days. Mitch Allison did the work quickly and effectively. He was in and out, fixed only what needed done and checked other components to ensure we wouldn’t need another service call. Mitch was professional, courteous, and friendly. TMI will be our go to for all our heating and air needs!
We had a water softener system installed in our home. We are on a community well, and have had a lot of iron and a smell to our water. Thank you to Tom and Blake. It looks nice and the water is the Best Ever!!!
TMI staff are always clean, professional and courteous. They do good work. They even cover their shoes with cloth booties so as to not track dirt into the home. They were able to arrive the same day the air conditioner malfunctioned and got it working very quickly.
I could not be happier with our experience. The staff was on time, friendly and left my house incredibly neat after a very messy job. I would highly recommend them.
We were unable to be at home when the repairs were done but that didn’t seem to matter. Mike was our tech and he was awesome. He replaced the water heater and did a wonderful job with the installation of the new water heater. He communicated with me throughout the entire job. He was very professional. I was unable to meet him at the completion of the job due to my husband being in the hospital, so TMI allowed me to pay my invoice over the phone. Nice. Thanks for making it a hassle free problem for us.
The A/C stopped working and the heat index was over 100 for next few days. We called TMI and within a few minutes, Tom Verschoore called back and said he would come over. This was after 8:30 at night. He was prompt, friendly AND he got the A/C working again. Many thanks.
Appreciate the quick response and professionalism of TMI’s staff. We’ve used them since owning our home (over 15 years) and have always been very satisfied with them and their service.
Very happy with the service that I had done.
Tom was very knowledgeable on what he was doing and would have him come back again if it was needed.
I can’t speak highly enough of the young man, Kyle, who responded to an emergency service call for a backed up main line. For whatever reason it proved to be a stubborn back up that took Kyle numerous attempts to clear. I was afraid that he was going to call it quits after the third attempt and I would be stuck paying for an unresolved problem. But to his credit he continued to work the problem until he had solved it. I spoke to the manager of his office to commend him personally. I can’t say that TMI has the lowest prices but as long as I receive that level of service on every call I’m happy to pay a little extra.
The dispatcher offered service within an hour after I called. The technician was easy to work with, very knowledgeable and explained all the issues.
They came when they said they would and explained procedures.
Very good experience. Will call again for all types of service
Service man was very personable, efficient and effective. Even gave me tips on how to reduce frequency of recurrence.
The gentleman showed up a little earlier than I expected, which was great. He checked everything and unclogged the pipe beneath the tub/shower area. Double checked to see that the tub and sink were draining well again. Very satisfied.
The repair technician was very polite and helpful. He worked quickly and efficiently. Much more cost efficient than having to replace the broken appliance. He had the necessary part with him so he was able to diagnose and repair all in one visit.
Mr. Verschoore went above and beyond by contacting the installer to follow up on a repair they had done last year on the currently defective part. He also spent additional time with a problem I brought to his attention with the A/C unit after he arrived. This additional time plus turning on the furnace helped to thaw the coils so he could recharge the unit saving us from packing up to go to a motel until a return visit could be set up. So grateful. He is a true asset.
Whatever the issue has been with my furnace or air conditioning, TMI has led me thru the process and I have been happy every time. I just recently had to replace my air conditioning system and I am so happy with my new units. They’re quiet and are actually nice looking outside. The guys who worked on replacing the old systems did a great job. Woody came out and gave me the estimate and I was fortunate enough to receive a rebate! I even received a Hungry Hobo gift certificate in the mail with a thank you note from the guys sent to me! They go above and beyond. I will only use TMI in the future for all my HVAC needs.
First of all, it was a pleasure to call them. They answered the phone and was so polite and cheerful. They explained in detail the process and what to expect. Day of service I received a call that the service tech was on their way. Jake showed up fast and went right to the problem and gave me an honest up front cost to repair. I gave the okay and Jake was professional and knowledgeable and was patient with all my questions. Jake was one of the best technicians I have ever had to deal with. I would recommend TMI to everyone and I will always call them!!! Thank you for being a top notch service company we can all count on. A++++
I initially selected TMI because you provide heating, air conditioning, plumbing and appliance service. I have not been disappointed. Your service technicians are courteous, knowledgeable and proved quality service. Thank you!
Great job, well done!
On time and excellent work. Highly recommend.
Would use TMI again!
I had called another service they scheduled me a week out then called the day off the schedules service and canceled and then couldn’t get me in again till 7 more days. I called TMI first thing that day after getting the call and they came in two hours and my oven was fixed and better than ever! I had zucchini bread baked by noon!
Great service. Highly recommended. Prompt and reliable.
Great job and on time. Polite, explained what they were doing and cleaned up – no mess.
Solved my A/C problem quickly and effectively. A very friendly repairman who answered all my questions.
Fully recommend TMI. We called around and we’re surprised to find TMI had the lowest priced service call. TMI was easy to speak to and listened about my problem. Had a technician there within days. Mitch Allison did the work quickly and effectively. He was in and out, fixed only what needed done and checked other components to ensure we wouldn’t need another service call. Mitch was professional, courteous, and friendly. TMI will be our go to for all our heating and air needs!
We had a water softener system installed in our home. We are on a community well, and have had a lot of iron and a smell to our water. Thank you to Tom and Blake. It looks nice and the water is the Best Ever!!!
TMI staff are always clean, professional and courteous. They do good work. They even cover their shoes with cloth booties so as to not track dirt into the home. They were able to arrive the same day the air conditioner malfunctioned and got it working very quickly.
I could not be happier with our experience. The staff was on time, friendly and left my house incredibly neat after a very messy job. I would highly recommend them.
We were unable to be at home when the repairs were done but that didn’t seem to matter. Mike was our tech and he was awesome. He replaced the water heater and did a wonderful job with the installation of the new water heater. He communicated with me throughout the entire job. He was very professional. I was unable to meet him at the completion of the job due to my husband being in the hospital, so TMI allowed me to pay my invoice over the phone. Nice. Thanks for making it a hassle free problem for us.
The A/C stopped working and the heat index was over 100 for next few days. We called TMI and within a few minutes, Tom Verschoore called back and said he would come over. This was after 8:30 at night. He was prompt, friendly AND he got the A/C working again. Many thanks.
Appreciate the quick response and professionalism of TMI’s staff. We’ve used them since owning our home (over 15 years) and have always been very satisfied with them and their service.
Very happy with the service that I had done.
Tom was very knowledgeable on what he was doing and would have him come back again if it was needed.
I can’t speak highly enough of the young man, Kyle, who responded to an emergency service call for a backed up main line. For whatever reason it proved to be a stubborn back up that took Kyle numerous attempts to clear. I was afraid that he was going to call it quits after the third attempt and I would be stuck paying for an unresolved problem. But to his credit he continued to work the problem until he had solved it. I spoke to the manager of his office to commend him personally. I can’t say that TMI has the lowest prices but as long as I receive that level of service on every call I’m happy to pay a little extra.
The dispatcher offered service within an hour after I called. The technician was easy to work with, very knowledgeable and explained all the issues.
They came when they said they would and explained procedures.
Very good experience. Will call again for all types of service
Service man was very personable, efficient and effective. Even gave me tips on how to reduce frequency of recurrence.
The gentleman showed up a little earlier than I expected, which was great. He checked everything and unclogged the pipe beneath the tub/shower area. Double checked to see that the tub and sink were draining well again. Very satisfied.
The repair technician was very polite and helpful. He worked quickly and efficiently. Much more cost efficient than having to replace the broken appliance. He had the necessary part with him so he was able to diagnose and repair all in one visit.
Mr. Verschoore went above and beyond by contacting the installer to follow up on a repair they had done last year on the currently defective part. He also spent additional time with a problem I brought to his attention with the A/C unit after he arrived. This additional time plus turning on the furnace helped to thaw the coils so he could recharge the unit saving us from packing up to go to a motel until a return visit could be set up. So grateful. He is a true asset.
Whatever the issue has been with my furnace or air conditioning, TMI has led me thru the process and I have been happy every time. I just recently had to replace my air conditioning system and I am so happy with my new units. They’re quiet and are actually nice looking outside. The guys who worked on replacing the old systems did a great job. Woody came out and gave me the estimate and I was fortunate enough to receive a rebate! I even received a Hungry Hobo gift certificate in the mail with a thank you note from the guys sent to me! They go above and beyond. I will only use TMI in the future for all my HVAC needs.
First of all, it was a pleasure to call them. They answered the phone and was so polite and cheerful. They explained in detail the process and what to expect. Day of service I received a call that the service tech was on their way. Jake showed up fast and went right to the problem and gave me an honest up front cost to repair. I gave the okay and Jake was professional and knowledgeable and was patient with all my questions. Jake was one of the best technicians I have ever had to deal with. I would recommend TMI to everyone and I will always call them!!! Thank you for being a top notch service company we can all count on. A++++
I initially selected TMI because you provide heating, air conditioning, plumbing and appliance service. I have not been disappointed. Your service technicians are courteous, knowledgeable and proved quality service. Thank you!
Came when they were supposed to, fixed the problems and cleaned up after they were finished. Fast and reasonably priced.
Service man really knew what the problem was early and got the part ordered right away. Knowledgeable about Sub-Zero refrigerator and got the diagnosis early in exploring what was wrong with the freezer machine. I was very impressed with the service.
As always, thorough, professional service. Thanks for reliable, conscientious technicians that always seem to go the extra mile. Your service is always reliable and I can always count on you meeting your scheduled time.
I repeat my business with TMI because they are reliable, knowledgeable, respectful of my home with volunteer use of the “booties”. They never made me feel uncomfortable to have them in my home. On top of all that, they have “cleaned-up” messes made by other previous companies. I have recommended TMI to my friends and family, even a friend in Muscatine. Thank you!
The representative was prompt, thorough and very helpful. Job was done efficiently and technician was very friendly.
Superb service! The knowledge and expertise of TMI service empolyees are consistently excellent. We’ve called TMI several times and have always had friendly, polite and prompt service.
Efficient and on time. Called before arrival. Fast, efficient and professional. Received verbal and written explanation of work done.
TMI is a great company and AMAZING staff and service!! They are very professional and dedicated to their work.
The total experience was satisfying. I received a quick response for initial scheduling, the scheduler worked with me to find a time that worked with my schedule, the actual repair person arrived at the promised time. The cost was much less than I anticipated. I am sold if I need future repairs. Very satisfied!
I had called another service company and they scheduled me a week out. They called the day of scheduled service and cancelled. When rescheduling they couldn’t get me in for another 7 days. I called TMI first thing that day after getting the call and they came in two hours and my oven was fixed and better than ever! I had zucchini bread baked by noon! Nice and polite guy went right to work at an affordable price
When we call for help, you always respond quickly and get whatever is broken fixed.
Professional serviceman. Found the problem and fixed it. I thought the problem was the thermostat. Another company had just replaced the thermostat not that long ago, however. The serviceman told me he would check everything in the furnace first, and found the real problem. He fixed it and the furnace is working great.
Good people to work with. Prompt service and fair prices.
Excellent service. Were able and install a new water heater the next day. Had the total job completed in about 2 1/2 hours. Service person was very knowledgeable and explained all the details of the new water heater and installation. Everything was completed and cleaned up before he left. Will highly recommend.
Our experience was very efficient and helpful.
Had my water heater replaced today. Tim and Blake did a great job. They worked hard, explained things, made sure things were turned back on, and cleaned up. They were pleasant and respectful.
Totally satisfied. My issue was addressed in a completely satisfactory manner. The technician seem very knowledgeable and was very friendly and respectful. I will use TMI again.
No hot water this a.m. 🙁 TMI was here within 45 min. of my phone call. Mike explained in detail what the problem was and corrective action for future. Thx a million Mike and TMI. Your professionalism and for exceptional customer service.
The dispatcher offered service within an hour after I called. The technician was easy to work with, very knowledgeable and explained all the issues needing attention. Prompt service.
Service technician completed the work in a timely manner and was polite and explained all that he did.
Water heater troubles. Stan came out and got it going for us. Since we have had troubles with it in the past, we decided to get a new one installed by TMI. Stan was able to come out the next morning at 8am. He was on-time, installed the water heater and removed the old one. Got the job done in a very timely manner. You wouldn’t know he had even been here. Everything was left clean and tidy. He was very professional. Also, a shout out to Holly in the office who has fielded my phone calls with the water heater problems. She was great to work with. Got everything scheduled very timely, and was very pleasant. Thank you!!
I have been a customer since 2001, but never have I appreciated TMI more than when I moved last year. The Home Warranty that came with the house was truly been put to the test – and TMI has always come through with flying colors! From the initial contact with the ever-cheerful and helpful Jane to visits from Tim, Blake and others… TMI has each and every time exceeded expectations in promptness and quality of service.
The sales rep as well as the installation technicians were prompt and thorough with the needed replacement of our furnace. Thank you!
A friend had given TMI a glowing report, so when a plumbing issue arose, we decide to try them. Tom was professional, friendly, informative in terms of explaining what he needed to do and got the job done. We were very satisfied and plan to use TMI again.
TMI was extremely professional. Blake answered all our questions prior to beginning the work. He also asked if we were satisfied with the work. I have been a customer of TMIs for a complete HVAC and other services. Thank you!
Excellent work and Customer service. Very happy with the service and Plumber sent. Excellent customer service.
When water was being blown all over the NE corner of my basement and coming out my washing machine stand pipe, I knew I had a problem. Of course it was nighttime, so I turned off all the water to stop the continual flow and pumping (or attempt by the ejector pump) to rid itself of the gray water from the house to the septic tank. I called TMI, and a very knowledgeable and NICE young man was at my house in what I thought was record time. After he made the diagnosis of a blockage in my exit pipe from the house to the septic tank beyond the 100 ft. mark, he referred me to another company that had the equipment to clear the clog about 166 ft. out from the house. I greatly appreciated his promptness, getting his diagnosis and knowledgeable information, and his referral. I have used TMI several times in the past and won’t hesitate to use them in the future!
I was very please with service man Mitch today. He explained everything in understandable detail and was very pleasant. He fixed our furnace and found a big issue with our water heater that we have had to deal with for far too long…thanks Mitch your awesome!!
TMI has given us excellent service. There is a technician who is absolutely wonderful. Mike Hofer has a great personality and he can fix anything! We are very pleased because he comes right away and fixes everything! He even fixed some sensors that were very difficult but he figured it out! I hope you will recognize him with any awards that the company gives out!!! Never let him retire!
TMI did a great job. Quick, helpful and informative. Will certainly call again. Thank you
I was very pleased with your technician. He was polite and careful of my carpet using his shoe covers.
Excellent Work
The guys were very polite and did excellent work. They also installed our furnace in one day! I recommend you to all of my friends.
I use TMI for my home and for my husband’s office – both heating, air and appliance repair. They are always very professional and provide excellent customer service. I would highly recommend them.
TMI gives excellent service and I use Tom for all my plumbing needs and he answers all my many questions and does a great job. I also purchased my furnace, air conditioner and water heater from TMI. Great service and I like the fact that they cover their shoes when coming into my home to do their work.
If you need fast and experienced service, this is the place to call. Slightly pricier than other companies in the QC, but for good reason. You get qualified, union plumbers and HVAC technicians that have access to a huge network of tools and knowledge needed to perform any task to completion. The company is based on customer service and has been around for a long time with a fantastic customer service record. Don’t question calling TMI for anything that you need done! I was even provided a one year warranty after they completed the service at my property.
I have had TMI Home Warranty for 20 years! I would not be without it no way!They are the best in every way! Thank you all!
Clogged tub (toddler shoved item down the drain). Tim showed up and was even early. Cleared it and gave me a super great rate. My 3 year old loved him and kept following him around! Thanks!
I would highly recommend TMI!!! The blower on my furnace quit after normal business hours. I called TMI and they said they would have a tech call me. When the tech called, I told him what was going on and he walked me through getting it to work through the night. He said they might be able to squeeze me in the following day, which they managed to do. Dan, the tech came and had the problem figured out in probably 5 minutes!! I want to say a huge thank you to TMI!! Everyone was so friendly, helpful and knowledgeable!! It’s nice that they have such friendly people working for them because it seems like that’s a rare thing anymore. THANK YOU again TMI!!!!!
Fantastic service by serviceman Blake. He was on-time, courteous, and thorough in his explanation of the required repair. We have always experienced great service from TMI.
24 Hour Emergency Repair Service in the Quad Cities
If you have a plumbing, heating, or air conditioning emergency in Davenport, Bettendorf, Rock Island, Moline or in the surrounding areas, know that when you call TMI you will talk to a live person who will locate the closest available plumber to respond to your emergency quickly. Our technicians are cell phone dispatched and have their fully stocked service vehicles standing by to quickly respond to your needs 24/7. Call us today for your emergency needs: 1-800-383-2813.
A Trusted Company
Since 1973, TMI has been providing reliable heating, air conditioning, plumbing and appliance related services in Eastern Iowa and Western Illinois. We are committed to delivering honest and exceptional customer service. Thank you for your business and the opportunity to work with you!
