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Testimonials

Protect Your Home with a Company You Can Trust

Thank you for choosing TMI! Your opinion means the world to us. If you don’t mind, please share your service experience with us. If anything didn’t go quite as planned, please call us immediately so we can make things right.

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Great service.  Highly recommended.  Prompt and reliable.

Ray G.

August 15, 2018 |

Great job and on time.  Polite, explained what they were doing and cleaned up – no mess.

Al B.

August 13th, 2018 |

Solved my A/C problem quickly and effectively.  A very friendly repairman who answered all my questions.

Diane F.

August 9th, 2018 |

Fully recommend TMI.  We called around and we’re surprised to find TMI had the lowest priced service call.  TMI was easy to speak to and listened about my problem.  Had a technician there within days.  Mitch Allison did the work quickly and effectively.  He was in and out, fixed only what needed done and checked other components to ensure we wouldn’t need another service call.  Mitch was professional, courteous, and friendly.  TMI will be our go to for all our heating and air needs!

Alyssa C.

August 7, 2018 |

We had a water softener system installed in our home.  We are on a community well, and have had a lot of iron and a smell to our water.  Thank you to Tom and Blake.  It looks nice and the water is the Best Ever!!!

Angela W.

August 3, 2018 |

TMI staff are always clean, professional and courteous.  They do good work.  They even cover their shoes with cloth booties so as to not track dirt into the home.  They were able to arrive the same day the air conditioner malfunctioned and got it working very quickly.

Jon B.

July 24, 2018 |

I could not be happier with our experience.  The staff was on time, friendly and left my house incredibly neat after a very messy job.  I would highly recommend them.

Dan L.

July 24, 2018 |

We were unable to be at home when the repairs were done but that didn’t seem to matter.  Mike was our tech and he was awesome.  He replaced the water heater and did a wonderful job with the installation of the new water heater.  He communicated with me throughout the entire job.  He was very professional.  I was unable to meet him at the completion of the job due to my husband being in the hospital, so TMI allowed me to pay my invoice over the phone.  Nice.  Thanks for making it a hassle free problem for us.

Deb K.

July 9, 2018 |

The A/C stopped working and the heat index was over 100 for next few days.  We called TMI and within a few minutes, Tom Verschoore called back and said he would come over.  This was after 8:30 at night.  He was prompt, friendly AND he got the A/C working again.  Many thanks.

Paul C.

June 30, 2018 |

Appreciate the quick response and professionalism of TMI’s staff.  We’ve used them since owning our home (over 15 years) and have always been very satisfied with them and their service.

Brian H.

June 27, 2018 |

Very good experience.  Will call again for all types of service

Theresa C.

August 13th, 2018 |

We had an unexpected problem with our water heater.  Called TMI, they had a representative (Tim), out to see us within 2 hours of our call!!  He determined the problem was a faulty pilot assembly, not the whole unit.  Had the assembly sent overnight, called them when it arrived and installed the part.  He then stayed until the unit was up and running with hot water!  I can’t tell you how superior the entire process was to previous experiences with other plumbing companies.  My thanks and appreciation.

John H.

August 10th, 2018 |

Service man was very personable, efficient and effective.  Even gave me tips on how to reduce frequency of recurrence.

Charles A.

August 8, 2018 |

The gentleman showed up a little earlier than I expected, which was great.  He checked everything and unclogged the pipe beneath the tub/shower area.  Double checked to see that the tub and sink were draining well again.  Very satisfied.

Patrick B.

August 5, 2018 |

The repair technician was very polite and helpful.  He worked quickly and efficiently.  Much more cost efficient than having to replace the broken appliance.  He had the necessary part with him so he was able to diagnose and repair all in one visit.

Kevin S.

July 27, 2018 |

Mr. Verschoore went above and beyond by contacting the installer to follow up on a repair they had done last year on the currently defective part.  He also spent additional time with a problem I brought to his attention with the A/C unit after he arrived.  This additional time plus turning on the furnace helped to thaw the coils so he could recharge the unit saving us from packing up to go to a motel until a return visit could be set up.  So grateful.  He is a true asset.

Charles B.

July 24, 2018 |

Whatever the issue has been with my furnace or air conditioning, TMI has led me thru the process and I have been happy every time.  I just recently had to replace my air conditioning system and I am so happy with my new units.  They’re quiet and are actually nice looking outside.  The guys who worked on replacing the old systems did a great job.  Woody came out and gave me the estimate and I was fortunate enough to receive a rebate!  I even received a Hungry Hobo gift certificate in the mail with a thank you note from the guys sent to me!  They go above and beyond.  I will only use TMI in the future for all my HVAC needs.

Patty J.

July 16, 2018 |

First of all, it was a pleasure to call them.  They answered the phone and was so polite and cheerful.  They explained in detail the process and what to expect.  Day of service I received a call that the service tech was on their way.  Jake showed up fast and went right to the problem and gave me an honest up front cost to repair.  I gave the okay and Jake was professional and knowledgeable and was patient with all my questions.  Jake was one of the best technicians I have ever had to deal with.  I would recommend TMI to everyone and I will always call them!!!  Thank you for being a top notch service company we can all count on.  A++++

Greg K.

July 1, 2018 |

I initially selected TMI because you provide heating, air conditioning, plumbing and appliance service.  I have not been disappointed.  Your service technicians are courteous, knowledgeable and proved quality service.  Thank you!

 

Shirley H.

June 29, 2018 |

Came when they were supposed to, fixed the problems and cleaned up after they were finished.  Fast and reasonably priced.

Greg H.

May 27, 2018 |

Service man really knew what the problem was early and got the part ordered right away.  Knowledgeable about Sub-Zero refrigerator and got the diagnosis early in exploring what was wrong with the freezer machine.  I was very impressed with the service.

Marta V.

My 23, 2018 |

As always, thorough, professional service.  Thanks for reliable, conscientious technicians that always seem to go the extra mile.  Your service is always reliable and I can always count on you meeting your scheduled time.

Karla R.

May 17, 2018 |

I repeat my business with TMI because they are reliable, knowledgeable, respectful of my home with volunteer use of the “booties”.  They never made me feel uncomfortable to have them in my home.  On top of all that, they have “cleaned-up” messes made by other previous companies.  I have recommended TMI to my friends and family, even a friend in Muscatine.  Thank you!

Linda K.

May 16, 2018 |

The representative was prompt, thorough and very helpful.  Job was done efficiently and technician was very friendly.

Steve H.

May 24, 2018 |

Superb service!  The knowledge and expertise of TMI service empolyees are consistently excellent.  We’ve called TMI several times and have always had friendly, polite and prompt service.

John L.

May 19, 2018 |

Efficient and on time.  Called before arrival.  Fast, efficient and professional.  Received verbal and written explanation of work done.

Audrey M.

May 17, 2018 |

TMI is a great company and AMAZING staff and service!!  They are very professional and dedicated to their work.

Diana Y.

May 16, 2018 |

The total experience was satisfying.  I received a quick response for initial scheduling, the scheduler worked with me to find a time that worked with my schedule, the actual repair person arrived at the promised time.  The cost was much less than I anticipated.  I am sold if I need future repairs.  Very satisfied!

Paul K.

May 2, 2018 |

I had called another service company and they scheduled me a week out.  They called the day of scheduled service and cancelled.  When rescheduling they couldn’t get me in for another 7 days.  I called TMI first thing that day after getting the call and they came in two hours and my oven was fixed and better than ever!  I had zucchini bread baked by noon!  Nice and polite guy went right to work at an affordable price

Julie U.

April 23, 2018 |

When we call for help, you always respond quickly and get whatever is broken fixed.

Kat S.

April 12, 2018 |

Professional serviceman. Found the problem and fixed it. I thought the problem was the thermostat. Another company had just replaced the thermostat not that long ago, however. The serviceman told me he would check everything in the furnace first, and found the real problem. He fixed it and the furnace is working great.

Jean V.

April 13, 2018 |

Good people to work with. Prompt service and fair prices.

Jim T.

March 27, 2018 |

Excellent service. Were able and install a new water heater the next day. Had the total job completed in about 2 1/2 hours. Service person was very knowledgeable and explained all the details of the new water heater and installation. Everything was completed and cleaned up before he left. Will highly recommend.

Kathy H.

March 27, 2018 |

Our experience was very efficient and helpful.

Joe G.

March 27, 2018 |

Had my water heater replaced today. Tim and Blake did a great job. They worked hard, explained things, made sure things were turned back on, and cleaned up. They were pleasant and respectful.

Della D.

March 28, 2018 |

Totally satisfied. My issue was addressed in a completely satisfactory manner. The technician seem very knowledgeable and was very friendly and respectful. I will use TMI again.

Donna N.

March 22, 2018 |

No hot water this a.m. 🙁 TMI was here within 45 min. of my phone call.  Mike explained in detail what the problem was and corrective action for future.  Thx a million Mike and TMI.  Your professionalism and for exceptional customer service.

Charlotte P.

March 2, 2018 | Port Byron, IL

The dispatcher offered service within an hour after I called.  The technician was easy to work with, very knowledgeable and explained all the issues needing attention.  Prompt service.

Chryss H.

April 21st, 2018 |

                            Service technician completed the work in a timely manner and was polite and explained all that he did.

 

Joseph C.

April 12th, 2018 |

Water heater troubles. Stan came out and got it going for us. Since we have had troubles with it in the past, we decided to get a new one installed by TMI. Stan was able to come out the next morning at 8am. He was on-time, installed the water heater and removed the old one. Got the job done in a very timely manner. You wouldn’t know he had even been here. Everything was left clean and tidy. He was very professional. Also, a shout out to Holly in the office who has fielded my phone calls with the water heater problems. She was great to work with. Got everything scheduled very timely, and was very pleasant. Thank you!!

Elisa K.

March 27, 2018 |

I have been a customer since 2001, but never have I appreciated TMI more than when I moved last year. The Home Warranty that came with the house was truly been put to the test – and TMI has always come through with flying colors! From the initial contact with the ever-cheerful and helpful Jane to visits from Tim, Blake and others… TMI has each and every time exceeded expectations in promptness and quality of service.

Christopher B.

April 4th, 2018 |

The sales rep as well as the installation technicians were prompt and thorough with the needed replacement of our furnace. Thank you!

Paul H.

March 27, 2018 |

A friend had given TMI a glowing report, so when a plumbing issue arose, we decide to try them. Tom was professional, friendly, informative in terms of explaining what he needed to do and got the job done. We were very satisfied and plan to use TMI again.

David B.

March 27, 2018 |

TMI was extremely professional. Blake answered all our questions prior to beginning the work. He also asked if we were satisfied with the work. I have been a customer of TMIs for a complete HVAC and other services. Thank you!

Ed. H.

March 28, 2018 |

Excellent work and Customer service. Very happy with the service and Plumber sent. Excellent customer service.

Steve H.

March 22, 2018 |

When water was being blown all over the NE corner of my basement and coming out my washing machine stand pipe, I knew I had a problem.  Of course it was nighttime, so I turned off all the water to stop the continual flow and pumping (or attempt by the ejector pump) to rid itself of the gray water from the house to the septic tank.  I called TMI, and a very knowledgeable and NICE young man was at my house in what I thought was record time.  After he made the diagnosis of a blockage in my exit pipe from the house to the septic tank beyond the 100 ft. mark, he referred me to another company that had the equipment to clear the clog about 166 ft. out from the house.  I greatly appreciated his promptness, getting his diagnosis and knowledgeable information, and his referral.   I have used TMI several times in the past and won’t hesitate to use them in the future!

Jinx K.

March 8, 2018 | Davenport, IA

I was very please with service man Mitch today. He explained everything in understandable detail and was very pleasant.  He fixed our furnace and found a big issue with our water heater that we have had to deal with for far too long…thanks Mitch your awesome!!

Tina R.

March 5, 2018 | Moline, IL

TMI has given us excellent service.  There is a technician who is absolutely wonderful.  Mike Hofer has a great personality and he can fix anything!  We are very pleased because he comes right away and fixes everything!  He even fixed some sensors that were very difficult but he figured it out!  I hope you will recognize him with any awards that the company gives out!!!  Never let him retire!

Claire C.

February 2018 | Davenport, IA

TMI did a great job.  Quick, helpful and informative.  Will certainly call again.  Thank you

Kay B.

February 2018 | Davenport, IA

I was very pleased with your technician. He was polite and careful of my carpet using his shoe covers.

Robert F.

March 28, 2018 |

Excellent Work

The guys were very polite and did excellent work.  They also installed our furnace in one day!  I recommend you to all of my friends.

Melissa P.

February 21, 2018 | Bettendorf, IA

I use TMI for my home and for my husband’s office – both heating, air and appliance repair.  They are always very professional and provide excellent customer service.  I would highly recommend them.

Tracy B.

February 2018 | Taylor Ridge, IL

TMI gives excellent service and I use Tom for all my plumbing needs and he answers all my many questions and does a great job.  I also purchased my furnace, air conditioner and water heater from TMI.  Great service and I like the fact that they cover their shoes when coming into my home to do their work.

Juanita M.

February 12, 2018 | Bettendorf, IA

If you need fast and experienced service, this is the place to call.  Slightly pricier than other companies in the QC, but for good reason.  You get qualified, union plumbers and HVAC technicians that have access to a huge network of tools and knowledge needed to perform any task to completion.  The company is based on customer service and has been around for a long time with a fantastic customer service record.  Don’t question calling TMI for anything that you need done!  I was even provided a one year warranty after they completed the service at my property.

Malicor

February 2018 | Davenport, IA

I have had TMI Home Warranty for 20 years! I would not be without it no way!They are the best in every way! Thank you all!

Carla P.

January 26, 2018 | Davenport, IA

Clogged tub (toddler shoved item down the drain). Tim showed up and was even early. Cleared it and gave me a super great rate. My 3 year old loved him and kept following him around! Thanks!

Cari C

January 30, 2018 | Bettendorf, IA

I would highly recommend TMI!!! The blower on my furnace quit after normal business hours. I called TMI and they said they would have a tech call me. When the tech called, I told him what was going on and he walked me through getting it to work through the night. He said they might be able to squeeze me in the following day, which they managed to do. Dan, the tech came and had the problem figured out in probably 5 minutes!! I want to say a huge thank  you to TMI!! Everyone was so friendly, helpful and knowledgeable!! It’s nice that they have such friendly people working for them because it seems like that’s a rare thing anymore. THANK YOU again TMI!!!!!

Jane D.

January 4, 2018 | Davenport, IA

Fantastic service by serviceman Blake. He was on-time, courteous, and thorough in his explanation of the required repair. We have always experienced great service from TMI.

Kristin T.

January 5, 2018 | Bettendorf, IA

24 Hour Emergency Service

If you have a plumbing, heating or air conditioning emergency, know that when you call TMI you will talk to a live person who will locate the closest available technician to respond to your emergency quickly. Our technicians are cell phone dispatched and have their fully stocked service vehicles standing by to quickly respond to your needs 24/7. Call us today for your emergency needs: 1-800-383-2813.

TMI – Total Maintenance, Inc. Serving Illinois & Iowa

Schedule an appointment!

Schedule your appointment today with TMI - Total Maintenance, Inc.

Schedule an appointment!

Schedule your appointment today with TMI - Total Maintenance, Inc.

TMI – Total Maintenance, Inc. Serving Illinois & Iowa

A Trusted Company!

Since 1973, TMI has been a reliable source providing solutions for heating, air conditioning, plumbing and appliance related services in Eastern Iowa and Western Illinois. We are committed to delivering honest and exceptional customer service. Thank you for your business and the opportunity to work with you!

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